PikoSystem IT engineering services
فا Emergency Talk to an engineer

U3 / 9 Ongoing support

Managed IT and support contracts

Monthly network and server support with response times written into the contract.

Get a quote See 5 services
  1. 01

    IT Support Contract

    Without a network support contract, small IT problems tend to grow because nobody owns them. The contract puts that ownership in writing: which systems we look after, how quickly we respond at each priority level and when an engineer comes on site, all agreed with you before anything is signed.

    • We never know who to call when something breaks.
    • Our IT person left and the network was never documented.
  2. 02

    Helpdesk & User Support

    An employee locked out of email since the morning, or the second-floor printer failing again, is rarely a big technical problem, but without proper helpdesk services it still eats working hours. We log each user request, set its priority and follow it until it is closed. Most of that happens over remote sessions, and an engineer comes on site when the job needs one.

    • Staff ask the most tech-savvy colleague for every small fix.
    • Requests get lost between phone calls and chat messages.
  3. 03

    Network & Server Monitoring

    A disk that fills a few percent every week, or an internet link that drops at night, usually shows warning signs long before the outage, and network monitoring services exist to catch those signs. We record them and get the alert to the right person. Zabbix runs on your own infrastructure, with thresholds tuned to how your systems really behave, and we act on the alerts.

    • Users tell us the server is down before we know it.
    • The server disk filled up and nobody noticed.
  4. 04

    IT Consulting

    IT consulting for businesses covers the expensive calls that are hard to undo: buying servers, choosing between virtualization and cloud, or deciding whether to hire in-house IT. We compare where your systems are today with what the business needs and put each option on paper with its cost and risk. You make the final decision, with the full picture in front of you.

    • We need a new server and do not know what specification to buy.
    • We have two quotes and cannot compare them.
  5. 05

    IT Support Pricing

    Most enquiries open with a question about IT support pricing, and until someone has seen how many servers and users you have, which hours need cover and what you expect when something breaks, any figure is a guess. Below we set out what drives the cost, how the contract models differ and which items are usually billed separately, so you can read any proposal, ours included, and see what it actually covers.

    • We cannot tell why every company quotes a different figure.
    • We have three proposals and none of them cover the same things.

Choosing managed IT services and support contracts

Managed IT services put the upkeep of your network and servers under a written agreement. The contract spells out which systems are covered, the response tiers for urgent and routine issues, what is handled remotely and what needs an on-site visit, and what goes into the monthly report. Cost depends on that scope, so it is estimated after we have seen your infrastructure.

Choose an IT Support Contract when one party should be accountable for the network, servers and backups as a whole; it is usually the base the other services in this category sit on. If everyday staff issues such as email logins, printers, slow Windows machines or software installs are eating into someone's day, add Helpdesk & User Support. If you have in-house IT but nobody watches disk space, services and internet links at night or over the weekend, Network & Server Monitoring with Zabbix sends alerts before work stops. And if you want an independent view before buying servers, choosing between virtualization and cloud, or hiring IT staff, ask for IT Consulting.

This category usually fits a company without a full-time IT person, an office whose previous admin left without documentation, or a business with several branches that are each maintained differently. We often start with a support contract plus monitoring and size the helpdesk part by the number of users.

Before signing, the free Infrastructure Review helps define the contract scope around what you actually have. Projects that come up during the contract, such as Server Virtualization, Server Hardening or Hardware Supply & Upgrades, may fall within its scope or be scoped as separate projects, depending on the agreement. For major incidents like ransomware, the Emergency and Security services take over.

Quote

Tell us what you need, we'll come back with a plan and a price

A few lines on where things stand and what you want is enough. An engineer calls you back directly; requests don't go through sales.

  1. 01We read your request and call if anything is unclear.
  2. 02If needed, we do a quick remote review or a site visit.
  3. 03You get a written proposal with scope, timeline and cost.

Your details are only used to answer this request. Privacy